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FAQs

Order and Payments

How can I place an order on Decorstation?
You can place an order by browsing our catalog, adding products to your cart, and completing the checkout process online.
When will my order be confirmed?
After you place an order, our team will contact you over the phone to confirm the details within a specific timeframe. We will verify the order and discuss payment options.
What payment options are available?
We accept a variety of payment options including credit/debit cards, UPI, net banking, and cash on delivery (where available).
Is there a minimum order requirement?
Yes, the minimum order value will be communicated during checkout.
Can I make changes to my order after it has been confirmed?
You can request changes within a limited time window after order confirmation by contacting our support team.

Delivery

How long does delivery take?
Delivery times vary based on product availability and your location. Most orders are delivered within 3-7 business days.
What are your delivery rates?
Delivery charges depend on order value, weight, and delivery location. Free delivery may be available for orders above a certain value.
Do you offer installation services?
Installation services may be available for certain products. Please contact our support team for specific installation inquiries.

Returns/Replacement

What if I receive damaged materials?
If you receive damaged materials, please contact our support team immediately with photos for replacement or refund.
Can I cancel my order before it is confirmed?
Yes, orders can typically be cancelled before confirmation. Contact support for assistance with order cancellation.
Can I return an item if l change my mind?
Return policies vary by product category. Please refer to our returns policy or contact support for specific product return eligibility.