FAQs
Order and Payments
How can I place an order on Decorstation?▼
You can place an order by browsing our catalog, adding products to your cart, and completing the checkout process online.
When will my order be confirmed?▼
After you place an order, our team will contact you over the phone to confirm the details within a specific timeframe. We will verify the order and discuss payment options.
What payment options are available?▼
We accept a variety of payment options including credit/debit cards, UPI, net banking, and cash on delivery (where available).
Is there a minimum order requirement?▼
Yes, the minimum order value will be communicated during checkout.
Can I make changes to my order after it has been confirmed?▼
You can request changes within a limited time window after order confirmation by contacting our support team.
Delivery
How long does delivery take?▼
Delivery times vary based on product availability and your location. Most orders are delivered within 3-7 business days.
What are your delivery rates?▼
Delivery charges depend on order value, weight, and delivery location. Free delivery may be available for orders above a certain value.
Do you offer installation services?▼
Installation services may be available for certain products. Please contact our support team for specific installation inquiries.
Returns/Replacement
What if I receive damaged materials?▼
If you receive damaged materials, please contact our support team immediately with photos for replacement or refund.
Can I cancel my order before it is confirmed?▼
Yes, orders can typically be cancelled before confirmation. Contact support for assistance with order cancellation.
Can I return an item if l change my mind?▼
Return policies vary by product category. Please refer to our returns policy or contact support for specific product return eligibility.